Terms & Conditions (T&C)
1. Booking & Payment
- A booking is confirmed only upon receipt of the required deposit or full payment.
- The remaining balance (if any) must be paid as per the agreed schedule before the departure date.
2. Package Inclusions & Exclusions
- All inclusions will be detailed in the itinerary provided at the time of booking.
- Exclusions, such as personal expenses, additional meals, or activities not mentioned in the package, will be borne by the customer.
3. Travel Documents & Permits
- The customer is responsible for carrying valid identification and travel permits, if applicable.
4. Itinerary Changes
- Chaarvi Holidays reserves the right to modify the itinerary in case of unforeseen events such as natural disasters, strikes, or government restrictions.
- Any changes will be communicated to customers promptly, and alternatives will be provided whenever possible.
5. Responsibilities & Liabilities
- Chaarvi Holidays acts only as a facilitator for travel services (transport, accommodation, etc.) and is not liable for any personal loss, delays, or injuries.
- Travelers are responsible for securing personal travel insurance (if desired).
6. Cancellation by Chaarvi Holidays
- In the event that Chaarvi Holidays cancels a trip due to unavoidable circumstances, customers will be offered a full refund or an alternative package.
7. Conduct During Travel
- Travelers are expected to follow instructions from tour coordinators and adhere to local laws and customs.
- Misconduct may lead to removal from the tour without a refund.
Refund Policy
1. Cancellation by Customer
- More than 30 Days Before Travel: Full refund, minus any nonrefundable charges (e.g., booking fees).
- 15 to 30 Days Before Travel: 50% refund of the total package cost.
- Less than 15 Days Before Travel: No refund will be issued.
2. Non-Refundable Components
- Any advance payments made to hotels, transport services, or activity providers are non-refundable, regardless of cancellation timelines.
3. Partial Refunds for Shortened Trips
- If the trip is cut short due to personal reasons or traveler misconduct, no refunds will be provided for unused services.
4. Refund Process
- Refunds will be processed within 10-15 business days from the date of cancellation request.
- Refunds will be made via the original payment method unless otherwise agreed.
5. Force Majeure Refunds
- In the case of cancellations due to events beyond control (e.g., pandemics, natural disasters), partial refunds or rescheduling options will be offered at the discretion of Chaarvi Holidays.